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Call Us Toll Free: 1855-585-4430

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Returns

 

Returns Policy

We accept returns for most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (eg. you received an incorrect or defective item, or our dedicated parts advisor researched the part for you). All returns resulting from an error from the customer (eg. ordering the wrong part(s), no longer needing the part(s), change of mind, etc.) are subjected to a 25% restocking charge. Special order products such as paints, chemicals, lubricants, LPG tanks, fire extinguishers, certain rebuilt/used items are non-returnable once ordered. Please check with your parts advisor for more information.

Defective and damaged item(s) returned will be tested and inspected. Credit will not be issued if the item(s) is determined to work properly, damage was due to misuse, alteration, use of corrosive materials, or abuse.

All returned items require a Return-Authorization number provided by a representative from Sourcefy.com. The return may be rejected if an authorization was not issued prior to delivery.

You should expect to receive your refund within four weeks of shipping back your item(s). However, in many cases you will receive a refund more quickly unless it is a special item such as controllers that require a thorough inspection by an engineer / specialist. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process and approve your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

MAILING ADDRESS

#108-209 GLEN COVE RD,
CARLE PLACE, NY,
US, 11514

Email:.support@sourcefy.com Toll-free: 1855-585-4430

Opening Hours: 6am to 4pm Pacific Standard Time Online orders open 24/7

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