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Returns

 

Returns Policy

All returns (except for returns involving a verified product defect or items that are special order, back ordered) are returnable within 30 days of invoice and are subjected to a 25% restocking fee.

All non-defective items must be returned in brand new condition, unused and uninstalled, in original packaging, in salable condition, and originally purchased as service parts from Sourcefy. Credit will be denied for items that show any signs of installation.

Sourcefy does not cover return shipping for warranty claim.

Merchandise that is returned as defective, but that is determined to work properly, will be subject to a testing fee and the 25% restocking charge.

Credit will not be issued for merchandise damaged due to corrosive materials, abuse, alteration, or misuse.
Damage on the merchandise which was made during shipment must be reported on the same day or 48 hours after receiving the package from the shipping company. Receiver must save the original box and paperwork (packing slip, shipping label). If the receiver does not save the original box and paperwork, damage claim will be automatically denied. 

Merchandise returned as defective will be thoroughly tested and inspected. For merchandise that is verified as defective, Sourcefy will either (at its sole discretion) repair or replace the merchandise at no charge, or issue a full credit for the defective merchandise, including freight.
If inspection of merchandise shows improper use or installation by a customer, credit will be denied. 

Before returning any merchandise to Sourcefy, a Return Authorization Number must be obtained from our Customer Service department. Call 1-855-585-4430 to get a return authorization number. If merchandise is not returned within 10 days after issuing a Return Authorization Number, return request will be automatically denied. 

 

For all shipping disputes or any shipping related complaints, please make sure to contacts us within 30 days from the date of shipment. Carriers can only store tracking information for 30 days.

You should expect to receive your refund within four weeks of shipping back your item(s). However, in many cases you will receive a refund more quickly unless it is a special item such as controllers that require a thorough inspection by an engineer / specialist. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process and approve your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

You should expect to receive your refund within four weeks of shipping back your item(s). However, in many cases you will receive a refund more quickly unless it is a special item such as controllers that require a thorough inspection by an engineer / specialist. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process and approve your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.


By purchasing from our website, you agree to our returns policy.

MAILING ADDRESS

#108-209 GLEN COVE RD,
CARLE PLACE, NY,
US, 11514

Email:.support@sourcefy.com Toll-free: 1855-585-4430

Opening Hours: 6am to 4pm Pacific Standard Time Online orders open 24/7

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